Returns & Refunds
We want you to be satisfied with your order. As all items are made to order, we do not accept returns or exchanges for change of mind.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Email: support@illieeart.com
Please include:
- your order number
- a clear photo of the item
- a photo of the packaging (if applicable)
Once reviewed, we will arrange a replacement at no additional cost.
Order Issues
If you experience any issues with your order, please contact us and we will do our best to assist you promptly.