Returns & Refunds

 

Returns & Refunds

Order Fulfillment & Shipping

When will I receive my order?
We aim to fulfill orders within 3–7 business days. Once shipped, delivery times depend on your location:

  • USA: 3–4 business days

  • Europe: 6–8 business days

  • Australia: 2–14 business days

  • Japan: 4–8 business days

  • International: 10–20 business days

Will I be charged customs fees?
International orders may be subject to customs fees and taxes, determined by your local authorities. These charges are not included in our pricing and are the responsibility of the buyer. Please check with your local customs office for more details.

Tracking & Delivery Issues

My order hasn't arrived—what should I do?
If your order seems delayed:

  1. Double-check your shipping confirmation for any address errors.

  2. Contact your local post office to see if they’re holding the package.

  3. Ask your neighbors if it was delivered nearby.

Still no luck? Reach out to us at support@illieeart.com with your order number, and we’ll help you sort it out.
Note: If the delivery address provided was incorrect, we’ll be happy to resend your order, but shipping will be at your expense.

How Our Products Are Made

We work with a trusted print-on-demand partner with facilities worldwide. Orders are printed and shipped from the location closest to you to ensure fast, efficient delivery.

Order Issues

I received the wrong or damaged product. What now?
We’re truly sorry. Please email support@illieeart.com within 7 days of delivery with:

  • Photos of the damaged or incorrect item

  • Your order number

  • Any other relevant details

We’ll get back to you quickly with a resolution.

Returns & Exchanges

What is your return policy?
Illieeart does not offer returns or exchanges for change of mind. However, if there’s an issue with your order, we’re here to help.

Do you offer refunds?
Refunds are only issued for:

  • Incorrect items

  • Damaged products

Please send photos of the item and the packaging to support@illieeart.com, and we’ll either send a replacement or issue a refund.

Can I exchange an item for a different size or color?
We don’t offer exchanges at this time. If you are unsure about sizing, please check the size guide on each product page.
If an item was mislabeled, let us know within a week of receiving it with a photo and order number, and we’ll make it right.

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Canvas to Conservation: Your Purchase Helps Reforest the Earth

Every sale at illieeart is a step towards a greener planet. We pride ourselves on not only providing exceptional wall art but also on our commitment to environmental conservation. With each product sold, we plant a tree, directly linking our success to positive ecological action.

We are proud
that the paper we use is FSC-certified and responsibly sourced from sustainably managed forests

Shop Art Prints

Get A Free Digital Download

illieeart is a company that primarily focuses on art printing. We are deeply committed to promoting sustainability within our community. We believe that art and environmental action can go hand in hand.

Every purchase from our collection not only enhances your space with beautiful art but also contributes to global ecological restoration efforts.

To further our commitment to sustainability, we are excited to offer a unique opportunity. we offer a free digital download of one of our art prints just for you

This initiative allows us to share our art with a wider audience and helps raise awareness of our sustainability efforts. By joining our IllieeArt for Sustainability, you become a crucial part of a movement that is passionate about both art and the planet. Together, we can make a significant impact.