Returns & Refunds

Returns And Refunds

When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

  • USA: 3–4 business days
  • Europe: 6–8 business days
  • Australia: 2–14 business days
  • Japan: 4–8 business days
  • International: 10–20 business days

Where will my order ship from?

We work with Print Companies with facilities worldwide!

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address
  • Ask your local post office if they have your package
  • Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at [insert your support email here] with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Orders

How are your products made?

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently! Tip: Check out Printful's production footage to see how we fulfill specific products.

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at [insert your support email here].

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at [insert your support email here] within a week’s time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Returns

What’s your return policy?

At Illieeart, we don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at support@illieeart.com 

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at  support@illieeart.com  with photos of the wrong/damaged items and we’ll sort that out for you.

What if I change my mind?

Unfortunately, our return policy does not cover buyer’s remorse. We cannot issue refunds if you simply change your mind after purchasing.

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.

Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at support@ilieeart.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

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Canvas to Conservation: Your Purchase Helps Reforest the Earth

Every sale at illieeart is a step towards a greener planet. We pride ourselves on not only providing exceptional wall art but also on our commitment to environmental conservation. With each product sold, we plant a tree, directly linking our success to positive ecological action.

We are proud
that the paper we use is FSC-certified and responsibly sourced from sustainably managed forest
s

Get A Free Digital Download

illieeart is a company that primarily focuses on art printing. We are deeply committed to promoting sustainability within our community. We believe that art and environmental action can go hand in hand.

Every purchase from our collection not only enhances your space with beautiful art but also contributes to global ecological restoration efforts.

To further our commitment to sustainability, we are excited to offer a unique opportunity. we offer a free digital download of one of our art prints just for you

This initiative allows us to share our art with a wider audience and helps raise awareness of our sustainability efforts. By joining our IllieeArt for Sustainability, you become a crucial part of a movement that is passionate about both art and the planet. Together, we can make a significant impact.